DISPUTE RESOLUTION POLICY

During interactions between SPN and yourself (parent) disputes may arise. The understanding of SPN is that such disputes should indeed be a factor in helping to facilitate a broad engagement with a view to establishing a common basis that will enable the school to undertake its mandate effectively and efficiently in tandem with the school motto: “Together we achieve the Extraordinary.”

1. Should any dispute arise between yourself and SPN regarding the performance of the school, child, a decision by the school, the Head of School, teacher or the parents’ representative meeting, the parties shall in the first instance attempt to resolve such dispute by amicable negotiation and mediation.

2. Should such negotiation and also mediation fail to achieve a resolution within either party may declare a dispute by written notification to the other, whereupon such dispute shall be referred to the Chairman of the Chartered Institute of Arbitrators in Kenya to appoint an Arbitrator. The decision of the Arbitrator shall be binding.